Case Study 1: Damaged Retail Store in Texas

Background
A US leading retail store chain was opening a new store in Beaumont, Texas in late October 2005. Hurricane Rita pummeled through the area in late September 2005, damaging the front half of the store. Immediate re-work was necessary in order for the store to open on time.

Client Need
Our client, a steel fabricator in charge of the construction have to deliver and fabricate the new sets of steel structure as soon as possible since opening date of the store was just a few days away. Our client requested specifically for fast and accurate structural drawings ready for fabrication to repair the damaged areas. Accuracy is essential as problems on the field during erection may push back the opening date.

CEI Solution

• Place the job order as top priority
• Allocate additional resources to respond the urgency required
• Continue work during weekend to meet the tight deadline

Timeline

• Late Friday night: Received job order email from client
• Early Saturday morning: Allocated resource and began work
• Monday: Administered an additional layer of checking to ensure error-free drawings
• Tuesday: Delivered the complete drawings to the client. Shop drawings were directly approved and went straight into fabrication

Results

• Steel were fabricated correctly according to the required specifications
• On site erection ensued without any problems
• The store opening day was on schedule
• Our client was very pleased with our ability to deliver high quality work within such a short notice

Case Study 2: Client's First Alaska Store

Background
A US leading retail store chain was opening its first flagship store in Anchorage, Alaska

Client Need
Our client, a steel fabricator for the retail store, had its first exposure working in Alaska. For this reason, first impression of being successful in the area was paramount to our client. Their job scope includes fabrication and delivery of 243.5 tons of steel structures from Florida to Alaska. Our client main concerns were as follow:

• Producing high quality drawings
• Overcoming distance challenge, such as shipping cost and delivery time
• Damage to the steel structures during shipment

CEI Solution

• Communicate the client's main concern and the importance of our work to the drafters
• Emphasis was placed on accuracy and precision on the detailing work
• Produce steel structure drawings at the highest level to minimize client's cost from having to re-fabricate and re-transport steel structures caused by erroneous drawings

Results

• Our client was impressed by the quality and thoroughness of our detailing work
• This first successful job in Alaska helped our client to grow and gain access to other potential projects in the region
• Within a couple of months, our client was successful in bidding another project in Alaska

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